Cancellation & Deposit Policy

At Body Complex, all new clients booking aesthetic services are required to pay a 50% booking deposit to secure their appointment.

Please read the following carefully before booking:

• Deposits are required to secure your treatment slot and cover appointment preparation, administration, and where applicable, products ordered specifically for your treatment.
• Deposits are non-refundable.
• Clients may reschedule their appointment with sufficient notice; however, the original deposit will be transferred to the rearranged appointment and is not refundable if the client later decides not to proceed with treatment.
• Failure to attend an appointment or cancelling without sufficient notice will result in loss of deposit.
• Deposits are deducted from the final treatment balance on the day of your appointment.

By booking, you agree to the above terms and conditions.

This policy does not apply to any other treatments (beauty services, sports therapy, chiropractic etc)